At IRONZON, your satisfaction is our priority. We offer a hassle-free 30-day return and exchange policy to ensure that you are completely happy with your purchase. Here are the details:
- Return Window: You may return your purchase within 30 days of delivery for a full refund or exchange. The item must be in its original, unused condition, and include all original packaging and accessories.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with the necessary return instructions and a return shipping label.
- Refunds: Once we receive your returned item and confirm its condition, a refund will be processed to your original method of payment within 5-7 business days.
- Exchanges: If you wish to exchange your product for a different model or color, please mention this when contacting customer service. We will arrange for the shipment of the new product as soon as the original is received and inspected.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will prioritize resolving the issue by sending a replacement or processing a refund with no additional cost to you.