We collect your personal information through various means to provide you with better products and services:

1.1 How We Collect Personal Information
We collect personal information from our official website, stores, applications, third parties, the products you register, and your interactions with us. The types of information we collect include:

1.1.1 Information You Provide to Us
When you purchase our products, register and set up new devices, download software, post on forums or community platforms, answer surveys, or participate in interactive activities, you provide us with information such as your name, email address, username and password, address, billing information, and phone number.

1.1.2 Information Collected While Using Products and Services
As you use our products and services, certain data may be sent to us, including device name, hardware model, firmware and operating system version, unique device identifiers, and IP address/location information. In some cases, depending on applicable laws and your consent (if required), we may collect activity-based data based on your actions, including your settings and configurations, usage data, and crash or error data. We may also collect information through cookies and similar tracking technologies.

1.1.3 Information Received from Third Parties
We may obtain information about you from other sources. For example, we may collect information from publicly available sources, interactions you have with us on social media, information from third parties when you purchase our products or services, and information from comments you submit regarding our products or services. This information may include details about your purchase of devices or services, information from comments you post, usernames, and social media profile information from third-party services.

1.1.4 Information from Product Testers
If you register as a product/service tester, we may collect relevant information. We use this information to invite you to participate in testing and to develop and improve our products and services based on your feedback.

1.2 Content and Purpose of Personal Information
The data we receive depends on the products, features, and services you use, as well as the scenarios, activities, and interactions you engage in with us. This data may include the following:

1.2.1 Registration, Account Login, and Verification Data, including:
Name and Contact Information: Your name, nickname, email address, mailing address, and phone number.
Credentials: Passwords, prompts, and information used for authentication and account access.
Account Information: When you create an account on our website or application, we collect your email, account username, password, and other registration information. When you add devices in the app, we will collect their unique identifiers or MAC addresses and associate this information with your app account. With your informed consent, we may request Wi-Fi SSID or Bluetooth information to connect devices to the internet. When you log into your account, we may collect session-related information, including your login records, date and time, the products you logged in with, numbers assigned to your account, and unique identifiers assigned to your devices, as well as your IP address.
Demographic Information: Such as your country and preferred language.
If you choose to log in using a third-party platform, we will collect your account information from that third party. If you use alternative login methods, you will allow us to access the email address you registered with on the third-party account to bind it to your account. For personal information that we need but that third parties cannot provide, we will inform you and request it through system prompts or similar means.
1.2.2 Purchase Information
If you make a purchase through our platform, we will collect the information necessary to process your order, such as your shipping address, transaction time, ordered products, amounts, payment records, contact information, payment channels, and third-party payment account information (consumer transactions will be handled by secure third-party institutions). If you request an invoice, we will also collect your invoicing information.

1.2.3 Usage Information
Information about how you and your devices interact with us and our products, including:

Product and Service Usage Information: Data about the features you use, actions you take, and activities you perform. When your device connects to our services, our services may collect various device event data via the app, such as device usage time, whether it's powered on, when it captures environmental information, movement, battery life, or other details. When you set up device scenarios, we may collect information regarding the scenario name, conditions, actions performed, and validity period.
Error Reports and Performance Data: Information about the type or severity of issues, detailed information about software or hardware related to the errors, and content related to the errors when they occur.
Maintenance Information: Communication/call records and related information collected to provide you with consulting, technical support, after-sales service, and other services for the product via phone, online, etc.

1.2.4 Support Information
Data regarding your hardware, software, communications with us, machines, and applications used to support product functionalities and services, including:

Device Data: Information about the device you use to connect to our services, including hardware model, operating system, device identifiers, region, and language settings.
Interests and Preferences: Your preferences, programming activities, and information about your contacts and relationships within services that support multiple users, communities, and sharing functionalities. If you use products that enable community and sharing features, we may collect information about your contacts and relationships.
Location Information: Certain products utilize location information for time/date and language preferences, which may include location data derived from your Wi-Fi or IP address or data indicating your location (such as city or region).

1.2.5 Non-Identifiable Data
We may also collect and use “non-identifiable data,” which cannot be used to identify individuals, such as aggregated data on traffic to understand how users engage with our website, products, and services. We will determine the purposes and methods of collecting, using, processing, transferring, or disclosing non-identifiable data in accordance with applicable laws. We will take technical and management measures to separate your personal information from non-identifiable data for separate use. If personal information is mixed with non-identifiable data, it will still be considered personal information.

1.3 How We Use Personal Information
To provide you with the relevant functionalities of our products and/or services, we are committed to following the principle of data minimization when collecting and using your personal information, and we will not use your personal information for purposes other than those outlined in our Terms of Service and this policy.

We process your personal information based on the following legitimate grounds:

Obtaining your prior consent.
Necessity for the performance of our contract or to fulfill our legal obligations;
Reasonably processing personal information you voluntarily disclose or legally disclose.
For our legitimate interests in providing products or services (as long as your interests, fundamental rights, or freedoms do not override these legitimate interests).
Other situations as stipulated by laws and administrative regulations.
We use the information collected to operate our business, provide, improve, and personalize our products and services, and send communications, including promotions, account information, security updates, and product information. We use data to deliver and enhance our products and perform necessary operations. Examples include:

Processing and fulfilling your purchases.
Providing products or services: ensuring that our products operate as expected.
Customer support: diagnosing product issues, fixing customer devices, and providing additional customer care and support services.
Product activation and registration: We use device and application versions, locations, unique device numbers, network information, and other data to activate and register products.
Product improvement: Enhancing our products, adding new features or capabilities, reporting errors, improving security, determining new features to prioritize for development, and increasing efficiency.

At IRONZON, we, along with certain third parties providing content, advertising, or other functionality in our services, utilize cookies, beacons, and similar technologies across various areas of our services to enhance your experience.

2.1 Cookies

Cookies are small text files that store data on your device, such as a computer or smartphone. They help us recognize you across different websites, devices, and sessions. Cookies serve a range of useful purposes, such as:

Storing your login information so that you don’t need to enter it each time you access our services.
Helping us and third parties identify which parts of our services are the most popular by tracking page views, feature usage, and the amount of time spent on specific pages. This data enables us to optimize our services for a better user experience.
Allowing us and third parties to track which advertisements you’ve seen, so you won’t see the same ad repeatedly when using our services.
You can choose to accept or decline cookies through your browser settings. You may also opt to accept certain cookies while rejecting others. Please note that some services require cookies to function properly, and disabling cookies may impact your ability to use those services or certain features. For assistance with managing your cookie settings, feel free to contact us via the "Contact Us" section at the bottom of this page.

2.2 Local Storage

In addition to cookies, we and third parties may also use other local storage technologies, such as Local Shared Objects (sometimes referred to as "Flash cookies") and HTML5 local storage, to store information about your preferences and interactions with our services.

These technologies operate similarly to cookies and are stored on your device. They help store certain information that can improve your overall experience with our services.

2.3 Beacons and Pixels

We, along with selected third parties, may use small, transparent image files called beacons (or pixels) to collect data from your device. Beacons help us analyze the performance of our services and, in conjunction with cookies, allow us to deliver more relevant content and ads.

By using our services, you agree to the placement of cookies, local storage technologies, and beacons on your device. Additionally, you consent to us and the involved third parties accessing and processing the data stored by these technologies.

We may share and disclose your personal information in the following circumstances:

3.1 With Your Consent
We may share your personal information with third parties when you have provided consent or when it is necessary to complete a transaction, or provide a product or service that you have requested or authorized. For example, we may share your data with third parties if you link accounts with another service or choose to send information to a friend.

3.2 Within Our Corporate Group
We may share your personal information with our affiliates, subsidiaries, or parent company to fulfill the purposes outlined in this Privacy Policy, and as required by law. These entities will treat your personal information in the same manner as described in this Policy.

3.3 With Service Providers
We may share your personal information with trusted vendors or agents working on our behalf to support our operations and provide our services. These third-party providers may assist us with logistics, customer support, data storage, website maintenance, system security, and other services. We will ensure these providers meet data protection and security requirements before sharing your personal information and will monitor their actions to protect your data. These third parties are only permitted to use your data for the specific purposes we have outlined and not for any other purposes.

3.4 In the Event of Business Transfers
If IRONZON merges with or is acquired by another company, your personal information may be transferred as part of the business transaction. This includes any reorganization, sale of assets, or other similar events.

3.5 Publicly Shared Information
Any information you choose to share in public areas of our services, such as forums, blogs, or communities, may be visible to others. We may also republish or reuse this information in accordance with our terms of use.

3.6 Integration with Third-Party Services
If you choose to integrate IRONZON products with third-party services such as Amazon Alexa or Google Assistant, we may allow those services to collect the necessary information to enable integration. These third-party services will collect and process data according to their own privacy policies. Please review their terms for more details on how they handle your data.

3.7 For Legal Reasons
We may disclose your personal information to legal authorities, regulatory agencies, or other parties if we believe the disclosure is required by law or necessary to comply with legal processes.

3.8 Analytics and Advertising Partners
We may allow third-party partners to provide analytics services on our behalf. These entities may use cookies, beacons, or similar technologies to collect information about your usage of our services, such as your IP address or browser type. We use Google Analytics to improve our services. Google Analytics provides additional privacy options, and you may opt out by visiting Google Analytics Opt-out Browser Add-on.

3.9 Links to Third-Party Sites
Our services may contain links to third-party websites. Please note that these websites have their own privacy policies and terms of use, and we are not responsible for their practices. We recommend reviewing their policies before submitting any personal information.

You have the following options to manage your data:

4.1 Access, Correct, and Update Your Information
You can access, correct, and update certain personal information you have provided to us by navigating to the "My Account" or "My Account-Security" sections on our website or mobile app.

4.2 Request Access or Copies of Your Data
You have the right to request access to or copies of your personal information. You may also request that we modify, update, delete, or restrict the processing of certain personal information related to you. If you want your personal information removed from public areas such as blogs or community forums within our control, you can contact us for assistance.

In some cases, we may be required by law to retain certain personal data, or we may have the right to deny your request if it conflicts with legal obligations or other requirements. If we cannot delete specific information, we will provide you with an explanation.

4.3 Data Portability
You may have the right to request that your personal information be transferred to a designated third-party service provider or processor, in accordance with applicable laws and regulations.

4.4 Withdraw Your Consent
If you have previously given consent for us to process your personal data, you have the right to withdraw that consent at any time. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

4.5 How to Exercise Your Rights
To exercise your rights or make any of the requests outlined above, you can contact us through the communication methods provided at the bottom of this page. We may ask you to verify your identity before proceeding with your request to ensure your data's security.

We do not charge fees for reasonable requests regarding your data. However, we may charge a fee for requests that exceed reasonable limits or are complex and resource-intensive. We reserve the right to deny requests that involve disproportionate effort, pose risks to others’ legitimate rights and interests, or are otherwise impractical.

4.6 Account Deletion
If you wish to delete your account, you can contact us or delete it directly through the "Profile – Account and Security – Delete Account" option in the app. Unless otherwise required by law, after deleting your account, we will stop providing you with services and delete your personal information as per your request.

5. CHILDREN'S PRIVACY

IRONZON does not offer services to children and does not knowingly collect or maintain personal information from individuals under the age of 18 (or the age as required by applicable local law). If we become aware that we have inadvertently collected personal information from a child under the age of 18 through our websites or services, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian of a child under the age of 18 and believe that your child has provided personal information to us, please contact us directly. Upon verification, we will promptly terminate the child’s account or services and remove the personal information from our systems.

IRONZON does not offer services to children and does not knowingly collect or maintain personal information from individuals under the age of 18 (or the age as required by applicable local law). If we become aware that we have inadvertently collected personal information from a child under the age of 18 through our websites or services, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian of a child under the age of 18 and believe that your child has provided personal information to us, please contact us directly. Upon verification, we will promptly terminate the child’s account or services and remove the personal information from our systems.

6.1 Protection of Personal Information
At IRONZON, we are committed to protecting your personal information. We utilize a range of security technologies and practices to safeguard your data from unauthorized access, disclosure, modification, or loss. These protective measures include administrative oversight, technical safeguards, and physical security protocols, all designed to ensure the confidentiality, integrity, and availability of your personal information.

We implement appropriate security measures depending on the sensitivity and importance of the personal information we collect, and we limit access to employees and third-party service providers who require such information to provide our products and services. These individuals and entities are bound by strict confidentiality agreements. Additionally, we conduct regular reviews of our data collection processes and physical security measures to minimize any risks of unauthorized access or misuse.

While we strive to protect your personal data, you should be aware that no transmission over the internet or data storage system can be completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

In the event of a personal information breach, we will promptly take appropriate steps and notify relevant regulatory authorities and affected individuals in accordance with applicable laws and regulations. If you notice any unauthorized access to your account or suspicious activity, such as changes to your password or unauthorized logins, please inform us immediately.

6.2 Storage of Personal Information
We retain your personal information for as long as necessary to:

Provide you with our products and services;
Keep your account active;
Fulfill our legal obligations;
Resolve disputes;
Enforce our agreements.
When personal information is no longer required, we will securely delete it in compliance with applicable legal requirements.

Personal data collected is stored on the IRONZON app, on your device, and on secure servers operated by us or our trusted affiliates, subsidiaries, or service providers. We utilize trusted services such as AWS (Amazon Web Services) to ensure secure and compliant data storage based on legal standards and your consent.

Personal information collected by IRONZON may be stored and processed at our company’s facilities, or those of our affiliates or service providers, in the United States, Japan, or any other country. We may also transfer your information to the third parties mentioned in Section 3 for processing purposes. It’s important to note that the legal and data protection requirements in these countries may differ from those in your home country or region.

Regardless of where your personal information is transferred, we are committed to ensuring that it is handled in compliance with all applicable legal requirements. If local laws require us to obtain your explicit consent before transferring your personal information across borders, we will seek your consent before proceeding.

By using our products and services, you acknowledge and agree that your personal information may be transferred to, processed, and stored in countries outside of your home jurisdiction, including the United States and other countries where we operate or have service providers.

Last updated on October 14th, 2024
We may update this Privacy Policy from time to time. If any changes are made, we will revise the "Last Updated" date at the top of this Policy. By continuing to use our products and/or services after the revised Policy becomes effective, you acknowledge that you have read, understood, and agreed to the updated terms of this Policy.

In the event that any of our specific products or services are discontinued, we will notify you in advance through notifications, announcements, emails, or other appropriate methods. We will handle your personal information in accordance with this Policy or any relevant documents. If we permanently cease operations, this Policy will no longer be applicable, and we will process all your personal information in compliance with applicable laws and regulations.

If you have any questions, concerns, or requests regarding your personal information, this Privacy Policy, or how we manage your data, please reach out to us at https://ironzon.com/pages/contact-us or email us at support@ironzon.com. We are committed to addressing your inquiries and will respond within 7 business days.

If you are not satisfied with our response, or if you believe that our handling of your personal information has infringed upon your legal rights, you have the right to file a complaint with your local data protection authority.